COVID-19 RESPONSE

As communities continue to feel the impact of the coronavirus (COVID-19), I want to share with you the steps we’re taking at Forest City Moving to help protect the health and safety of our customers and our team, which is always our top priority.

We will do our best to protect ourselves and our customers. We do ask that you also take precautions such as making sure high touch Items such as doorknobs, and handrails are clean. If you have a weak immune system or are considered high risk according to Health Canada guidelines please let us know as soon as possible so we can take extra safety precautions for your move.


We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any team member or customer contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to remain home and self isolate.

Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.

In addition, please keep the following in mind:

• Forest City Moving is a low-risk company

• Our moving crews help 1-2 customers per day (low risk)

• We are making active efforts to disinfect our office and common areas frequently

• There will be disinfecting/cleaning supplies on every truck for any uneasy customers

 

We Are Proactively Implementing the following Procedures:

PRE-MOVE CUSTOMER WELLNESS CHECK: Our Scheduling Team will contact Customers in advance of the arrival of our Move Team to inquire if the Customer feels ill, or suspects that have had contact with an infected person. Move services can be canceled or postponed to mitigate risk and ensure the safety of Team Members and Customers.

PRE-MOVE TEAM MEMBER WELLNESS CHECK: We have posted signs and symptoms of COVID-19 throughout our offices to better inform and provide awareness to our Team Members. Any Team Members who feel uncomfortable coming into the office feel ill or suspect that they may have had contact with an infected person should not come into the office and should notify the Scheduling Team ASAP. All Team Members upon arriving at our offices will have hand cleaning supplies readily available.

INCREASED CLEANING: We are refocusing and increasing cleaning duties at our office locations and in the interior cab of our Moving Trucks. All moving trucks and offices will be equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant. Some examples of surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas.

 

SOCIAL DISTANCING: Upon arrival at our Customer’s homes or offices, Team Members will be practicing the 6′ social distancing between Team Members and Customer. We have always valued the professionalism and respect that came with a good introductory handshake, however under this COVID-19 period, we ask that our customers understand for safety purposes, there will be no handshaking or touching.

OPEN DOORWAYS AND WINDOWS WHEN AVAILABLE: In residential move setting when available, we will ask our Customers to open outside doors and windows to increase air circulation.

Thank you for your understanding and cooperation during this difficult time.

Regards,

Joey Amaral

Forest City Moving

1-833-668-3519

142 Mill St. London, ON N6A 1P6

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